Q:  Does any of your glass pipes come from India or Pakistan? 
A:  98% of our glass is hand blown and made in America.  However, we do have a small selection of glass pipes, water pipes and spoons that come from other countries.  We're trying to bring in a variety of glass to ensure that all of our customers and price conscious customers have the variety they deserve.

Q:  How durable are your water pipes?
A:  All of our water pipes are made from a minimum of 5 millimeter thick glass.  We also have 7 millimeter thick glass for extra durability and 9 millimeter thick glass for super durability.  Each product description will detail the wall thickness of the glass water pipe.

Q:  What happens if my glass pipe arrives damage at my house?
A:  Check out our return policy for help!  We're not leaving you hanging with a broken glass pipe, don't worry!  We've got your back!

Q:  Why doesn't the glass pipe I got look identical to the one pictured on your website?
A:  Since our glass pipes are each hand blown and not mass produced, sometimes variances in color or shape occur.  The glass blowers that we deal with try their best to blow glass exactly the same each time, but you may find minor differences.  Either way, you'll get one hell of a glass pipe that you will enjoy.

Q: Is it secure to order from this site?
A: Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.

Q: Do you keep my personal information?
A: Yes, your personal information is securely stored in our E commerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.  Read our privacy policy for more information.

Q: Do you sell or trade any of my information?
A: Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Read our privacy policy for more information.

Q: When will my credit card be charged?
A: Credit cards are charged at the time of the order, before the order is shipped out.  You will receive notification by e-mail if the payment was approved.

Q: Has my order been shipped?
A: You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.

Q: How do I track my order?
A: If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.

Q: I forgot my account password. How do I retrieve it?
A: If you forgot your password, you can retrieve it by clicking on the Forgot Password link.

Q:  What is your return policy?
A:  Our return policy is available on the Terms of Sale agreement.

 

A:  NJ has a pesky law regarding tobacco products;  One must be over the age of 19 (as opposed to 18 almost everywhere else) to purchase tobacco products, or products related to tobacco use.  The penalty for breaking this law is severe, and so for now we want to avoid any confusion and the hassle of figuring out everyone's age and having to ask them to send us photocopies of their state issued IDs.  We know it's an inconvenience to some of you, but we hope you understand!