Have a question not answered here in our FAQ?
Q: Can I ship my order anywhere?
Q: Why are your glass pipes so nice?
A: Great question! We deal with the best glass blowers in the US and we only deal with quality glass. Our glass pipes and water pipes are amongst the best pipes in the world.
Q: Does any of your glass pipes come from India or Pakistan?
A: 98% of our glass is hand blown and made in America. However, we do have a small selection of glass pipes, water pipes and spoons that come from other countries. We're trying to bring in a variety of glass to ensure that all of our customers and price conscious customers have the variety they deserve. Q: How durable are your water pipes?
A: All of our water pipes are made from a minimum of 5 millimeter thick glass. We also have 7 millimeter thick glass for extra durability and 9 millimeter thick glass for super durability. Each product description will detail the wall thickness of the glass water pipe. Q: What happens if my glass pipe arrives damage at my house?
A: Check out our return policy
for help! We're not leaving you hanging with a broken glass pipe, don't worry! We've got your back! Q: Why doesn't the glass pipe I got look identical to the one pictured on your website?
A: Since our glass pipes are each hand blown and not mass produced, sometimes variances in color or shape occur. The glass blowers that we deal with try their best to blow glass exactly the same each time, but you may find minor differences. Either way, you'll get one hell of a glass pipe that you will enjoy. Q: Is it secure to order from this site?
A: Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption. Q: Do you keep my personal information?
for more information. Q: Do you sell or trade any of my information?
for more information. Q: When will my credit card be charged?
A: Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved. Q: Has my order been shipped?
A: You can check on the status of your order by clicking on Order Status
or by clicking on the link on your order confirmation e-mail to review your order. Q: How do I track my order?
A: If a tracking number is assigned to your order, you can track the order by logging in to the Order Status
and reviewing your order. Q: I forgot my account password. How do I retrieve it?
A: If you forgot your password, you can retrieve it by clicking on the Forgot Password link
. Q: What is your return policy?
A: Our return policy
is available on the Terms of Sale agreement.
Q: How does this purchase show up on my credit card bill?
A: It shows up as a purchase from Rusty Creations Inc.
Q: How are you going to package my item?
A: We use your everyday, standard shipping materials (eg. a standard FedEx box), so your package will arrive discretely.
Q: Why doesn't Just4Smokers ship to NJ?
A: NJ has a pesky law regarding tobacco products; One must be over the age of 19 (as opposed to 18 almost everywhere else) to purchase tobacco products, or products related to tobacco use. The penalty for breaking this law is severe, and so for now we want to avoid any confusion and the hassle of figuring out everyone's age and having to ask them to send us photocopies of their state issued IDs. We know it's an inconvenience to some of you, but we hope you understand!